Talk to a human

Is it an emergency?

Call rather than send the form if any of these is true right now:

• No heat and it is below freezing outside, or someone in the home is elderly, very young or unwell
• No hot water, or water leaking from the furnace, tank or air handler
• A carbon monoxide alarm is sounding — get everyone outside first, then call 911
• You smell gas — leave the house, do not touch switches, and call Enbridge's emergency line or 911 from outside before you call us

What counts as an HVAC emergency · If you smell gas · Emergency service

Have this ready when you call

Two minutes of prep usually turns a "we'll have to come look" into a real answer on the phone.

• The brand and model number — on the label inside the furnace door, on the side of the outdoor condenser, or on the water heater's rating plate
• What the unit is doing: any flashing-light pattern or error code, a noise, a smell, when it started
• Whether the thermostat is calling (set point above room temperature) and when the filter was last changed
• For water heaters: tank or tankless, gas or electric, and whether it is rented or owned
• A phone photo of the unit and its label — text it to us and we can often identify the part before we arrive

How quotes and pricing work

• Installation quotes are free and written: equipment, labour, permit, disposal of the old unit, and the rebate you qualify for, on one page
• Repairs start with a diagnostic visit ($90–$150) that is credited toward the repair if you proceed
• No overtime, weekend or holiday surcharges on the emergency line
• Financing through our lending partners with no prepayment penalty — how financing works
• Rebates confirmed before you sign and filed for you — current Ontario programs